General FAQ's

Orders can be placed with us online on this website directly. Kindly add the items in the cart and submit the order. We will call or email you to confirm the receipt of the order and order status. Alternatively, you can also email us your order directly at info@indiasheritage.net. We will call you or email you with the order receipt and order status. Please call us at 866. 246. 3427 for any questions.
The minimum opening order is $300.00. There are no minimums for reorders.
We use UPS to ship all our orders.
The orders are shipped within 48 hours from the time of receipt of the order unless the item is out of stock. Shipping is calculated by UPS based on the weight and volume of the merchandise. Freight, Insurance and Handling charges are added to the Invoice and are the responsibility of the customer. All refused shipments will be charged appropriate freight fees and 20% restocking fee.
Yes, we do accept drop ship orders for an additional charge of $5.00 per box.
Every order that comes in, we try our best to ship it complete. However, if the item is not in stock it gets shipped when its available to ship. We do inform you the lead time for the order.
All orders are shipped on availability basis unless stated otherwise on the order. All cancellation requests need to be emailed to us. There is a 20% restocking fee for all cancellations made after the order has been shipped. Customer pays for the shipping charges.
You can find your UPS tracking number in the invoice that was emailed to you at the time of shipping. This will allow you to track your order online at www.ups.com. If you cannot find your tracking number, please call us at 866. 246.3427.
We accept all major Credit Cards. Please note, credit cards are charged only at the time of the shipment. Credit Card orders must have the account name, account number, expiration date and billing address details.
Please note, credit cards are charged only at the time of the shipment and only for the amount of the products that are getting shipped. We do not charge for any items that are not shipped and are backordered.
India's Heritage Home will accept returns for only defective items or incorrect items shipped within 14 days of receipt of the merchandise. Should you need to return any product, please contact us to get Return Authorization Number. Any return without an RA number issued by India's Heritage cannot be refunded. The return merchandise needs to be packed in its original packaging for the return to be processed. Any changes made to the actual item will not be taken back. No returns are accepted on Custom Orders. If for any reason, the shipment cartons are damaged, please contact us immediately and take a picture of the carton and email it to us.
To protect our brand, Internet Sales, display, presentation or promotion of any India’s Heritage products without the express written authorization or signed contract with India’s Heritage is strictly prohibited.

Trade Account FAQ's

It takes less than 3 business days to get the account approval email. If you do not get the approval email, please contact us.
Kindly click on the forgot my password link on the login page.